Frequently Asked Questions

Our preparation materials include official Cambridge English digital tools and resources designed to help candidates prepare effectively for their exam. Different products offer different types of support, including realistic exam practice, guided learning, flexible self-study activities and exam familiarisation.

Our shop currently includes:

• Test & Train
• Authentic Digital Practice Tests
• Linguaskill Online Tutor Intro.

More preparation materials and books may be added in the future.

Different products support different preparation styles and needs.

• Test & Train: flexible self-study and short practice activities
• Authentic Digital Practice Tests: realistic, digital exam simulation
• Linguaskill Online Tutor Intro: guided preparation for Linguaskill

You can find more information and compare options on the Products page.

Yes. All materials available in the shop are official Cambridge English preparation resources developed and approved by Cambridge.

Availability depends on the product and exam level. Some resources are designed for specific Cambridge English Qualifications or Linguaskill exams.

You can find detailed information about supported exams on each product page.

No. Preparation materials can be purchased independently and used before registering for an exam.

Some products may also be available as an optional add-on during exam registration.

Yes. Many candidates combine preparation materials to support different stages of their learning.

For example, some learners use:

• Test & Train: for regular practice, and
• Authentic Digital Practice Tests: closer to exam day for realistic exam simulation.

Yes. Some products include options specifically designed for classroom use, teacher monitoring or centre-based preparation.

Please contact us if you would like more information about institutional or classroom licences.

Most digital products are accessed through Cambridge One or the corresponding Cambridge platform.

After purchase, you will receive:

• an activation code or licence,
• access instructions,
• and any relevant platform information by email.

Access periods vary depending on the product purchased. For example, Test & Train licences provide access for 18 months after activation.

Please check the individual product page for specific details.

Yes. Most products are designed for flexible self-study and can be used from home, school, or on the go.

Some materials may also include classroom or teacher-managed options.

Some products can be used on mobile phones and tablets, while others require a desktop or laptop computer.

Technical requirements and compatibility information are included on each product page.

If you experience difficulties with activation, access, or platform compatibility, please contact our team and we’ll be happy to help.

Digital licences and online materials cannot usually be refunded once activated.

If a licence has not been activated, refund requests may be considered within the period specified in our refund policy. Please contact our team for assistance.

If you have questions about products, activation, access or licences, please contact our team through the Contact page, and we’ll be happy to help.